Shipping costs and details
 Germany up to 500 € |
Gross / Net |
Germany over 500 € |
Gross/ Net |
| Parcel up to 5 kg | 6,99 € - 5,87 € | Parcel up to 5 kg | 15,31 € - 12,87 € |
| Parcel 5 kg to 10 kg | 9,99 € - 8,39 € | Parcel 5 kg to 10 kg | 18,31 € - 15,39 € |
| Parcel 10 kg and more kg | 19,99 € - 16,80 € | Parcel 10 kg and more kg | 28,31 € - 12,79 € |
 DHL Zone1 EU, DHL Zone2 EU, DHL Zone3 EU |
Gross / Net |
 DHL Zone1 non EU |
Gross / Net |
| Parcel up to 5 kg | 30,99 € - 18,48 € | Parcel up to 5 kg | 30,99 € - 26,04 € |
| Parcel 5 kg to 10 kg | 36,99 € - 22,68 € | Parcel 5 kg to 10 kg | 36,99 € - 31,08 € |
| Parcel 10 kg and more kg | 48,99 € - 41,17 € | Parcel 10 kg and more kg | 58,99 € - 49,57 € |
DHL Zone3 non EU |
Gross / Net |
DHL Zone4 non EU |
Gross / Net |
| Parcel up to 5 kg | 34,99 € - 29,40 € | Parcel up to 5 kg | |
| Parcel 5 kg to 10 kg | 45,99 € - 38,65 € | Parcel 5 kg to 10 kg | |
| Parcel 10 kg and more kg | 89,99 € - 75,62 € | Parcel 10 kg and more kg |
DHL Zone5 non EU |
Gross / Net |
DHL Zone6 non EU |
Gross / Net |
| Parcel up to 5 kg | Parcel up to 5 kg | ||
| Parcel 5 kg to 10 kg | Parcel 5 kg to 10 kg | ||
| Parcel 10 kg and more kg | Parcel 10 kg and more kg |
* Shipping via DHL.
| Zone1 EU | Zone2 EU | Zone3 EU |
| Belgium, Denmark, Luxembourg, Monaco, Netherlands, Poland, Czech Republic |
Andorra, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City |
Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus |
| Zone1 non EU | Zone3 non EU |
| United Kingdom Liechtenstein Switzerland |
Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Moldova Republic, Montenegro, North Macedonia, Norway, Serbia Republic, Ukraine |
| Zone4 | Zone5 | Zone6 |
| Egypt Algeria Georgia Israel Lebanon Morocco Syria Tunisia Turkey |
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, China (People's Republic of), India, Indonesia, Iraq, Iran, Japan, Yemen, Jordan, Cambodia, Canada, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Laos, Malaysia, Maldives, Mexico, Mongolia, Nyanmar, Nepal, Oman, East Timor, Pakistan, Papua New Guinea, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, USA, Uzbekistan, United Arab Emirates, Vietnam |
Rest of the world !!! |
The shipping costs incurred are displayed in the shopping basket or at the checkout as soon as the destination country has been selected.
Once the order has been completed, we prepare it for dispatch and hand it over to our shipping service provider DHL. The dispatch takes place from our location in Munich, Germany.
Once the order has been handed over to DHL, it is marked as "completed" in our system. You will receive an email with a tracking number to track your delivery. If you do not have a tracking number even though your order has already been marked as completed, please contact our customer service by e-mail. In this case, we will send you the tracking number again. Please note that
non-delivery of the e-mail may also be due to incorrect information in your e-mail address.
Shipment tracking is possible with the respective DHL shipment number via the DHL online service.
Once the order has been completed, we prepare it for dispatch and hand it over to our shipping service provider DHL. The dispatch takes place from our location in Munich, Germany.
Once the order has been handed over to DHL, it is marked as "completed" in our system. You will receive an email with a tracking number to track your delivery. If you do not have a tracking number even though your order has already been marked as completed, please contact our customer service by e-mail. In this case, we will send you the tracking number again. Please note that
non-delivery of the e-mail may also be due to incorrect information in your e-mail address.
Shipment tracking is possible with the respective DHL shipment number via the DHL online service.
Shipping policy, provider identification and scope of the shipping conditions
MuenchnerWerkeis owned andoperated by Anton Rentel.
The following shipping conditions apply to all products offered via the website andpublished on
.
MuenchnerWerkeis owned andoperated by Anton Rentel.
The following shipping conditions apply to all products offered via the website andpublished on
.
Terms of delivery
MuenchnerWerke undertakes to deliver the ordered products in perfect condition to the delivery address specified by the customer during the ordering process.
To ensure smooth delivery, it is recommended that a delivery address be specified at which the order can be accepted during normal business hours.
Shipping scope and restrictions
MuenchnerWerke delivers worldwide.
Exceptions are France and Austria, we cannot deliver to these countries.
All orders are shipped from our warehouse in Munich, Germany, with the shipping service provider DHL.
Products are always packed in several layers of protective packaging material (e.g. packing paper or bubble wrap).packing paper or
bubble wrap) to prevent damage in transit.
The original packaging can be provided on request; additional costs may apply.
For security reasons, no deliveries are made to PO boxes, military bases or addresses where the recipient or their address cannot be clearly identified.
Exceptions are France and Austria, we cannot deliver to these countries.
All orders are shipped from our warehouse in Munich, Germany, with the shipping service provider DHL.
Products are always packed in several layers of protective packaging material (e.g. packing paper or bubble wrap).packing paper or
bubble wrap) to prevent damage in transit.
The original packaging can be provided on request; additional costs may apply.
For security reasons, no deliveries are made to PO boxes, military bases or addresses where the recipient or their address cannot be clearly identified.
Shipping costs
MuenchnerWerke provides the following shipping options, subject to availability:
- DHL Standard
- DHL Premium
The amount of the shipping costs depends on the place of delivery and the shipping method selected by the customer. The shipping costs incurred in each case are shown in the shopping basket during the order process and at the checkout.
Individual shipping options may not be available depending on the destination country or due to product-specific characteristics (e.g. size or weight).
Individual shipping options may not be available depending on the destination country or due to product-specific characteristics (e.g. size or weight).
Processing times
The regular processing time is usually 1-3 working days. The processing time may be longer for customised or individualised products according to customer requirements.
Orders are processed exclusively from Monday to Friday between 08:00 and 17:00. No processing takes place on Sundays and public holidays.
It is expressly pointed out that the stated processing times are non-binding. Deviations may occur in particular during public holidays, product launches, repeat orders, limited editions or as part of promotional campaigns.
Orders are processed exclusively from Monday to Friday between 08:00 and 17:00. No processing takes place on Sundays and public holidays.
It is expressly pointed out that the stated processing times are non-binding. Deviations may occur in particular during public holidays, product launches, repeat orders, limited editions or as part of promotional campaigns.
Note: Processing times and dispatch times are different processes and must be considered separately.
Dispatch times
Delivery times may vary depending on the delivery location and the shipping method selected by the customer.
The shipping times stated are non-binding guidelines and can generally be between 1 and 20 days. Delays beyond the control of MuenchnerWerke are possible.
The shipping times stated are non-binding guidelines and can generally be between 1 and 20 days. Delays beyond the control of MuenchnerWerke are possible.
Shipment tracking and liability for shipmentOncethe order has been dispatched, the customer receives an e-mail with the corresponding shipment number for tracking the delivery. The customer is responsible for monitoring the shipping status using the tracking number provided.
MuenchnerWerkeaccepts no liability for the loss, damage or theft of parcels during shipping. In the event of loss or theft, the customer is initially obliged to contact the responsible shipping company directly. In addition, the customer can inform the seller via the contact details provided for further assistance.
MuenchnerWerkeaccepts no liability for the loss, damage or theft of parcels during shipping. In the event of loss or theft, the customer is initially obliged to contact the responsible shipping company directly. In addition, the customer can inform the seller via the contact details provided for further assistance.
Customs, import duties and taxes
International orders (outside Germany or the European Union) may be subject to import duties, customs duties or other fees depending on the customs regulations of the respective destination country. The buyer is solely responsible for the payment of these charges.
It is the buyer's responsibility to inform himself about the applicable customs and import regulations of his country before placing the order. MuenchnerWerke assumes no responsibility for providing such information.
MuenchnerWerkeis not liable for any duties, taxes or other charges imposed on international orders, nor for delays, non-deliveries or returns of packages due to unpaid duties. Payment of all customs duties, taxes and import charges is the sole responsibility of the customer.
It is the buyer's responsibility to inform himself about the applicable customs and import regulations of his country before placing the order. MuenchnerWerke assumes no responsibility for providing such information.
MuenchnerWerkeis not liable for any duties, taxes or other charges imposed on international orders, nor for delays, non-deliveries or returns of packages due to unpaid duties. Payment of all customs duties, taxes and import charges is the sole responsibility of the customer.
Exclusion of liability for delays
MuenchnerWerke is not liable for delays in shipment or delivery due to force majeure, unforeseeable events or other circumstances beyond MuenchnerWerke's control.
Likewise, MuenchnerWerke assumes no responsibility for delays caused by the shipping service provider. The seller has no influence on such delays.
Likewise, MuenchnerWerke assumes no responsibility for delays caused by the shipping service provider. The seller has no influence on such delays.
Undelivered shipments
If a delivery cannot be delivered to the customer or a person authorised to receive it at the time of delivery, MuenchnerWerke is entitled to have the consignment returned to the sender. In such a case, the customer may be charged additional costs to cover the renewed dispatch or processing costs.
Incorrect or incomplete delivery address
MuenchnerWerke assumes no liability for the loss or non-delivery of shipments due to an incorrect, inaccurate or outdated delivery address.
The buyer is responsible for ensuring that the delivery address provided in the order process is correct, complete and up-to-date. Before finalising the order, the buyer must ensure that the delivery address provided meets the aforementioned requirements.
If a delivery cannot be delivered due to an incorrect, incomplete or outdated delivery address and the shipment is returned to the sender, MuenchnerWerke reserves the right to charge the buyer additional shipping costs or to cancel the contract and, if applicable, to refund only the deducted value of the delivery.
The buyer is responsible for ensuring that the delivery address provided in the order process is correct, complete and up-to-date. Before finalising the order, the buyer must ensure that the delivery address provided meets the aforementioned requirements.
If a delivery cannot be delivered due to an incorrect, incomplete or outdated delivery address and the shipment is returned to the sender, MuenchnerWerke reserves the right to charge the buyer additional shipping costs or to cancel the contract and, if applicable, to refund only the deducted value of the delivery.
Secure delivery address
MuenchnerWerke advises the customer to provide a delivery address where acceptance of the consignment can be safely guaranteed, for example the home or work address. MuenchnerWerke accepts no liability for parcels that are lost, stolen or damaged due to unsafe delivery addresses.
Dispatch completed
A delivery is considered complete as soon as MuenchnerWerke has made the product accessible to the customer. Accessibility is documented by the shipping service provider's control system, which updates the "completed" or "delivered" status of the order.
Contact information
For questions regarding this Shipping Policy, the customer can contact MuenchnerWerke via the contact page of the website or at the following contact details
E-Mail: info@muenchnerwerke.com
MuenchnerWerke / Anton Rentel
Terms of payment
Accepted means of payment:
- Bank transfer / prepayment
- PayPal